Taylan CanKöse.

Product Support Engineer

At HelioCampus, I work with colleagues across countries in Product, Engineering, and Customer Support. Together we investigate difficult issues in a higher education SaaS platform, connect what customers see to what the data shows, and get the right fix moving.

• Trace data discrepancies with SQL, test possible causes, and turn the findings into an explanation the customer and product team can use.
• Reproduce tricky workflows, compare expected and actual behavior, and give engineering evidence they can act on.
• Build custom reports and technical analyses that make complex customer questions easier to resolve.
• Feed recurring issues into product discussions and stay involved as engineering works through the fix and release.

Co-founder & Product Manager

We grew Meet The Music from an idea into an app with around one million downloads across 80+ countries. As product lead, I used what we saw in the funnels and retention data to decide which parts of the experience needed work next.

• Compared onboarding drop-off, retention, churn, and subscription behavior to focus the roadmap on the biggest points of friction.
• We iterated on the onboarding and monetization flows, tested the changes, and improved conversion by 30%.
• Turned those findings into product requirements, user stories, and acceptance criteria; worked with engineering on integrations and releases.

Business Analyst Trainee

Practiced taking a loosely defined business request and turning it into something a delivery team could work with: process maps, requirements, backlog items, and UML/ERD models.

Co-founder & R&D Engineer

The saltwater battery concept I proposed became Salty Energy. As a team, we tested its technical feasibility, documented the experiments, and secured grant and investment support, including TÜBİTAK 1512 funding.